Terms and Conditions

By visiting this web site, you accept the following terms and conditions. Please read them carefully

These terms and conditions apply to all sales and services provided by Surveying Hill and shall be governed by and construed in accordance with English law. Any amendment to these standard terms shall be valid only if made in writing and agreed upon by both parties.

Surveying Hill strives to ensure the accuracy of all information presented on this site, included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site or its content suppliers and protected by United States and international copyright laws. Nevertheless, all equipment specifications and descriptions are approximate and provided solely for general guidance. Accordingly, Surveying Hill disclaims liability for any inaccuracies. In the event of an error in pricing or product description after an order has been placed, the customer will be notified and asked whether they wish to proceed with the order under the corrected terms.

Surveying Hill reserves the right to amend pricing prior to the dispatch of goods in order to reflect any increases in direct or indirect costs. Where payment has been received in full prior to dispatch, the customer will be notified of any applicable adjustments. All prices are exclusive of VAT, which shall be charged additionally where applicable by law. Unless a credit facility has been previously agreed, full payment must be received prior to delivery. If any action or proceeding concerning the customer’s solvency is initiated, all outstanding amounts under these conditions shall become immediately due and payable.

Surveying Hill  strives to provide accurate information regarding product availability on its website and to meet estimated delivery timelines whenever possible. However, unforeseen circumstances may occasionally impact our ability to fulfill delivery targets. In such cases, we will process all orders as promptly as reasonably possible. If a product experiences a long-term manufacturer delay or is discontinued, customers will be offered a full refund or the option to select an alternative product

Used Equipment Warranty

All our used equipment will be shop tested,  inspected and precisely calibrate by an authorized technician to manufacturer's specifications prior to shipment and comes with a 6 month warranty included within the sale price. If a unit requires repair while still under warranty, and subject to availability, a loan unit will be provided at no additional charge. Please note that shipping costs are not included. For units no longer covered by warranty, rental units may be offered at a discounted rate of 50% off the standard rental price.

Trade In

All equipment must be in proper working condition. Customers are responsible for all associated shipping expenses. Upon completion of an initial assessment confirming that the GPS unit and its accessories meet factory specifications, Surveying Hill will provide either a cash offer or a credit toward the purchase of a new instrument system. Surveying Hill retains the right to approve or decline any Surveying Hill trade-in. Additional terms and conditions may apply. Please contact us for further details.

Payment Terms

Surveying Hill payment term are bank transfer tt, paypal and offline credit card. For information all prices listed are in United States Dollar, Euro and GBP and pricing subject to change due to changing market conditions, product discontinuation, manufacturer's price changes, errors in advertisements and other extenuating circumstances.

• Bank Telegraphic Transfer (TT) or Deposit payment in advance: Customers will receive an invoice and order confirmation via email. All of the details necessary and our company bank account for the transfer are included in the order confirmation. Please transfer enough money to cover all bank's service fee. This will ensure that the we receives full payment and help you avoid monetary loss caused by refunds or disputes.
• Paypal: We can accept payment through Paypal only for returning order with returning customers. It's very important for us just accept payment by Paypal for returning customers.
• Offline Credit Card: Same with Paypal, we can accept payment through Credit Card only for returning customers.

If You have any doubt regarding payment and want to suggest us another payment term, please feel free to contact us with complete explanation

Shipping and Handling

We offer a variety of shipping options to meet your shipping needs and all deliveries are insured and guaranteed against loss, theft and damage for their purchase value. When package shipped, scan copy air waybill document and tracking number will sent by email. Estimate time of arrival depending on address destination, normally from 7 to 12 business days.

Orders for items marked as ”next day” delivery and received by 3:00 p.m., Monday to Friday, will be dispatched if possible at the same day, provided the goods are in stock. The company reserves the right to use any available delivery method. While every effort will be made to meet the stated delivery times, the company accepts no liability for delays or failure to deliver.

We will inform estimate time of arrival depending on address destination, but it takes basically from 7 to 12 business days to get into destination:

• USA                    : From 3 to 4 business days
• Canada                : From 3 to 4 business days
• Australia               : From 1 to 2 business days
• Western Europe    : From 4 to 5 business days
• Eastern Europe     : From 4 to 5 business days
• South America       : From 4 to 5 business days
• Middle east            : From 2 to 3 business days.

There may be occasional delays beyond the posted shipping time. If your order is delayed beyond the expected timeframe, we will notify you of the delay via e-mail. Whenever possible, we will attempt to ship multiple items together to reduce shipping charges. Please see the item page to determine if this is possible for your order.

Return and Refund Policy

If you have a concern with surveying equipment purchased please contact us immediately, your equipment purchase covering with 14 days money back guarantee from the delivery date, you may return the item for a full refund to the original payment method. The returned item must be in its original condition and accompanied by all original packaging, the sales receipt or packing slip, warranty/registration cards, and instruction manuals. Please note that used products will not be accepted for return. Return shipping and handling fees are the responsibility of the customer and are nonrefundable.

Refunds will be processed to the original payment method. In cases where payment was made by check or money order, refunds will be issued by check. To facilitate the return process, kindly include your sales receipt or packing slip. For your protection, we recommend returning items via an insured and traceable shipping service. We are dedicated to ensuring your complete satisfaction with your purchase.